For instance, if a housekeeper claims they have scrubbed the bathroom sink, but a guest complains a few soiled sink, then you are aware of there's a disconnect. Applying SOPs will help you to carry out performance management and identify where the staff is excelling and the place they need supplemental training. https://guest-impressions31727.bloggactif.com/35810641/5-simple-statements-about-cleaning-trust-explained